Processing of personal data
JBL&G’s services include handling personal injury claims. This activity does not take place through our websites but within a self-contained, secure environment.
What personal data does JBL&G collect from you?
JBL&G only uses those personal data necessary for proper service and business operations, including:
- Your name, address, telephone number
- Your gender
- Your date of birth
- Financial information such as bank account number
- Any other personal data that we receive from or about you or that we may obtain ourselves and that we use to be able to perform our services.
Contact form, chat, e-mail and other contact facilities
If you send us an e-mail or otherwise contact us, we may keep your message and your contact details. In addition, we may sometimes ask you for additional information. We use this data to contact you and answer your questions. This data is stored on our own secure server or that of a party that maintains a secure server for us.
If you complete a contact form, we will ask you for your e-mail, phone number and a brief description of the situation that led to your injury. We will use this data to contact you to discuss your personal injury case. This data is stored on our own secure server or that of a party that maintains a secure server for us.
Marketing
To bring and keep the quality of our services at the highest possible level, JBL&G analyses how you use our website. We also analyse the frequency and ways in which you contact JBL&G. With this data, we try to make our website even more responsive to our clients’ needs.
Cookies
If you use our website, we ask your permission to place some ‘cookies’ (text files placed on your computer) in order to analyse the use of the website and to make it even more user-friendly.
Through these cookies, we collect data for research purposes in order to gain a better understanding of our customers and website visitors so that we can better tailor our services to your needs. We use this information to track how you use our website and to perform analyses on the use of our website with regard to website activity and internet usage. The information generated by the cookie about your use of our website will be stored on our own secure server or that of a third party that maintains the secure server.
JBL&G uses different types of cookies. You can specify, in the cookie notice, which cookies you allow on your computer. However, some cookies are necessary to use JBL&G’s website.
Purposes and legal grounds
If you contact JBL&G with a question or comment, we have a legitimate interest in using your personal data to contact you.
If you complete the contact form, we will use your data to prepare our legal services to you.
If we use your personal data to analyse usage of our website and the frequency of contact moments, JBL&G has a legitimate interest to do so.
Special personal data
JBL&G does not process any special data as explicitly mentioned in the AVG. With the exception of data about your injuries and health insofar as necessary for the handling of your personal injury case.
With whom do we share your information?
To maintain our website, facilitate contact through our website, gain insight into the use of our website and for marketing purposes, JBL&G uses some external service providers. To perform the tasks of these external service providers, they sometimes need access to your personal data. We only share your personal data if it is necessary for the assignment that this external service provider performs for us.
JBL&G’s external service providers perform the following types of work for us:
- Support in maintaining our website and facilitating digital communication capabilities
- Support in analysing the use of our website
- Support with marketing campaigns and online findability of JBL&G
Strict agreements have been made with these external service providers regarding the use of your personal data. These service providers never use your personal data for purposes other than those described in this privacy statement. Our external service providers have also implemented technical and organisational security measures to ensure the confidentiality and security of your personal data.
We never share your personal data with parties other than our external service providers. We never sell your personal data and your personal data will not be used for purposes other than those described in this privacy statement.
How long do we keep your data?
JBL&G will not retain your personal data for longer than necessary for the purposes described in this privacy statement. The retention period depends on the purpose of the processing and on legal provisions.
If, as a result of your request, JBL&G will assist you in handling your claim, your data may be included in your claim file. Your claim file will be kept for up to 20 years after its closure.
Your rights in relation to your personal data
You have a number of important rights in relation to your personal data processed by JBL&G:
Right of inspection
You have the right to access your personal data processed by JBL&G.
Right to rectification
You also have the right to rectification of incorrect data.
Right to be forgotten
In some cases, you have the right to have your personal data deleted.
You have the right to request the deletion of your personal data to the extent that it is no longer necessary for the purpose for which it was collected. Please note; however, we must comply with statutory retention periods in doing so.
Right to complain
If you believe that JBL&G has unlawfully processed your personal data, you have the right to file a complaint with the Personal Data Authority. The Personal Data Authority is the national regulator responsible for monitoring compliance with privacy laws and regulations.
Questions?
If, as a result of this privacy statement, or otherwise, you have any questions about how JBL&G handles your personal data, please contact us at privacy@jblg.nl or tel: 020 – 214 99 00.
Updated 6 May 2022.
