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Complaints procedure

Do you have a complaint, has a case not been handled as you would have liked or is there something else you are not satisfied with? We would like to hear from you. We will make sure that something is done about it, without delaying your case.

JBL&G guarantees that as a personal injury victim and client of JBL&G, you will get the legal help you are entitled to, so that you can submit your personal injury case with the confidence that your personal injury case will be handled in the best possible manner. And so that you receive adequate compensation for your personal injury.

To ensure this guarantee, we have an internal complaints procedure. This is the place to go if you are not completely satisfied with the lawyer handling your case. We take your complaint very seriously.

We always do our best to perform to your satisfaction. In the unlikely event of failure, you can always contact us with your complaint.

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The internal JBL&G complaints procedure is as follows

  • You mail your complaint to: klacht@jblg.nl.
  • You should at least include: your name and telephone number, the lawyer handling your case and the reason for your complaint/dissatisfaction.
  • You will then receive confirmation that the complaint has been received and considered as soon as possible, but no later than two working days.
  • The complaint will be considered by the management.
  • The management examines the file and may ask the complainant for additional written explanations.
  • If there are any uncertainties about your complaint after this, you will be contacted by telephone to discuss the complaint.
  • The management will answer the complaint no later than 10 working days after receiving the complaint or written explanation.
  • Complaints shall be dealt with in writing, within a period of one month, with individual aspects answered and justified separately. In doing so, reference is also made to the external complaint scheme(s).
  • The internal complaints procedure is properly administered. The management retains a copy of the written settlements of complaints per calendar year and makes them available to the Keurmerk Letselschade Foundation if required.
  • We will discuss the complaint and any areas for improvement with your practitioner.
  • Efforts will be made to reach a practical solution in your case or mediation.
  • If trust cannot be restored, you will be assigned a new practitioner immediately. Your case will not be delayed as a result.

External complaint handling

In the unlikely event that things cannot be resolved to your satisfaction, you can contact the Stichting Keurmerk Letselschade. If you wish to submit an external complaint about a Nivre expert, you can read how to do so on this site.

JBL&G appreciates your feedback

We want to ensure the best possible handling of our clients’ personal injury cases. Therefore, we appreciate it if you let us know the moment the way one of our lawyers works is not to your satisfaction. We are always working to improve the quality of our services and are happy to listen to your feedback. We can take these into account when optimising the way we work.

Logo van het Nationaal Keurmerk Letselschade.

JBL&G is registered in the National Personal Injury Quality Mark (formerly Keurmerk Letselschade).