Esther Heijnen BBA
- Chief Customer Officer
- Juridisch Bureau Letselschade & Gezondheidsrecht
As Chief Customer Officer, Esther Heijnen ensures that potential clients feel heard by conducting interviews herself, finding out if we can assist them in their personal injury case. As manager of team intake, she is the point of contact for all team members. In this position, she ensures that everyone works together in harmony so that the work is done as efficiently as possible, that tasks are distributed evenly, that new team members are guided through the induction process, that the new work processes are implemented properly and that knowledge is always up to date. Esther finds it important that all clients can tell their own story. She finds that it already helps people when someone really listens to them, which is something she likes to dedicate herself to.
